At TCI Supply, we streamline your procurement process with direct customer service and clear purchasing guidelines. Below you will find details on requesting quotes, contacting our team, minimum order requirements, and fulfillment expectations.
1. How to Request a Quote & Contact Us
- Requesting a Quote: Click the Get a Quote box on our website to submit your inquiry directly to our team.
- Live Customer Support: During business hours calls are answered live by a member of our team, whether you need a quote, order tracking, or billing support, we are here to assist.
- Direct Contact Information:
- Local Phone: 610-623-7021
- Toll-Free Phone: 1-800-755-2883
- Sales & Quotes Email: [email protected]
- Business Hours: Monday to Friday, 8:00 AM to 5:00 PM EST
2. Minimum Order Requirement
- Minimum Order Value: TCI Supply maintains a minimum order requirement of $500.00 USD per Purchase Order (excluding tax and shipping fees).
- Combining Orders: Customers are welcome to combine multiple line items into a single purchase order (PO) to reach this threshold. Orders submitted under $500.00 will not be processed.
3. Order Processing & Manufacturing Delays
- Lead Times & Delays: Occasionally, manufacturers fail to meet their estimated lead times due to supply chain or production constraints. TCI Supply is not responsible for manufacturer-driven delays.
- Fulfillment: Orders are dispatched promptly as soon as products arrive at our facility. Please indicate on your PO if you require partial or complete delivery.
Frequently Asked Questions
What is the minimum order requirement at TCI Supply?
Our minimum order value is $500.00 USD per Purchase Order (excluding tax and shipping fees). You may combine multiple line items on a single PO to reach this threshold.
How can I get a quote or reach live customer support?
Click the “Get a Quote” box on our website, email [email protected], or call us at 1-800-755-2883 / 610-623-7021 during business hours (Mon to Fri, 8:00 AM to 5:00 PM EST).
What happens if a manufacturer experiences lead time delays?
Orders are shipped promptly as soon as they reach our facility, but TCI Supply is not responsible for manufacturer-driven delays. Please note on your PO if you accept partial shipments.
