Frequently Asked Questions

Yes, for a Net 30 term account with us, please find our credit application form here, and submit the form to our accounting department or your account manager.  Please see our payment terms regarding net 30 accounts below.

TCI Supply LLC’s payment terms are net 30 from the date of invoice. All delinquent accounts that remain unpaid beyond 60 days past invoice date will be subject to credit hold. Upon opening a NET 30 account with TCI Supply, customers are required to retain a valid credit card on file as a form of security for late payment. By accepting the NET 30 account, the customer agrees to authorize TCI Supply to charge their credit card for any outstanding balance beyond the NET 30 payment terms.

Customers who have not submitted a credit application and been approved will be on COD terms. Payment can be made via advanced check, ACH payment or credit card. Please note that a 3.5% processing fee will be applied to credit card transactions.  TCI Supply uses Stripe as our credit card processor.

In the event of late payment, TCI Supply reserves the right to initiate credit card charges on file. The customer must ensure that the credit card on file is valid and has sufficient funds to cover the outstanding balance.  If the customer fails to provide a valid credit card on file or the credit card is declined, TCI Supply may take legal action to recover the outstanding balance, and the customer may be responsible for any associated fees and costs.  By opening a NET 30 account with TCI Supply, the customer acknowledges and agrees to the terms and conditions outlined herein, and TCI Supply reserves the right to modify or terminate this policy at any time without notice.

All delinquent accounts that remain unpaid beyond 60 days past invoice date will be subject to credit hold. Upon opening a NET 30 account with TCI Supply, customers are required to retain a valid credit card on file as a form of security for late payment. By accepting the NET 30 account, the customer agrees to authorize TCI Supply to charge their credit card for any outstanding balance beyond the NET 30 payment terms.

We accept ACH payment or advanced check. For a 3% surcharge (to cover the fees), we also accept credit cards and Paypal. For bank transfers, all associated fees must be paid by the buyer.

Submit a request using any of our website’s contact forms, or call us at 610-623-7021. Please provide a Manufacturer and Part Number. We need this to ensure that the correct part is delivered.

For all non-stocked items, returns are subject to the manufacturer’s return policy. Your account manager will work with you to ensure the best possible service under the conditions. Certain items may be non-returnable, and non-cancelable once ordered.
For warranty defects, yes, we accept returns as described above. Please communicate with your account manager on how to make a warranty return. Please also include the original box and all manuals and accessories.

For correctly supplied parts from stock, please contact TCI Supply within 30 days to confirm if there is a re-stock charge. No credit will be issued for original or return shipping. Once an item has been installed correctly and operates without defects, it cannot be returned for credit.
The return process is initiated with an RMA number, and shipment back to TCI Supply. Please contact your account manager for an RMA number and return details.

Occasionally manufacturers do not meet their stated deadlines for various reasons. TCI Supply does not take responsibility for manufacturers’ delays. We make shipment as soon as payment and products have arrived.

TCI Supply is PCI Compliant.  We do not store any credit card numbers.  Our payment processing is done though Stripe.

Yes, our minimum order is $250.00.

Please call us at 1800-755-2883, or email us at [email protected]